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Effective Date: March 22, 2024

Introduction

Welcome to SoftPersonal, your trusted web design agency based in the USA. We appreciate your interest in our services. Below, you’ll find important information regarding payment terms, invoicing, and financial transactions.

Billing and Payment

  1. Project Estimates: Before commencing any project, we provide detailed estimates outlining the scope of work, deliverables, and associated costs. These estimates are subject to change based on project requirements.
  2. Invoicing:
    • Initial Deposit: Upon project initiation, we require an initial deposit (usually 30% of the estimated project cost) to secure our services.
    • Milestone Payments: For larger projects, we follow a milestone-based payment structure. Payments are due at specific project milestones (e.g., design approval, development completion).
    • Final Payment: The remaining balance is due upon project completion and client approval.
  3. Accepted Payment Methods:
    • We accept payments via:
      • Bank Transfers: Details provided upon request.
      • Credit/Debit Cards: Secure online payment options.
      • PayPal: Convenient for international clients.
  4. Late Payments:
    • Timely payments are crucial for project continuity. If a payment is overdue, we reserve the right to pause work until the outstanding amount is settled.
    • Late fees may apply for payments received beyond the agreed-upon due date.

Refunds and Cancellations

  1. Refunds:
    • Refunds are considered on a case-by-case basis.
    • If a project is canceled before completion, any work already performed will be billed accordingly.
  2. Project Cancellations:
    • Clients may cancel a project at any time.
    • If a project is canceled after work has begun, the client is responsible for payment up to that point.

Confidentiality

  • All financial information shared with SoftPersonal is treated with utmost confidentiality. We do not disclose client payment details to third parties.

Contact Us

For any billing inquiries or clarification, please reach out to us via email or phone. We value transparency and are here to assist you.

Thank you for choosing SoftPersonal for your web design needs!

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